Privacy Policy
Last Updated: 28 June 2023
Pinetics Private Limited ("Company," "we," or "us") is committed to protecting the privacy and personal information of individuals who interact with our website, products, and services. This Privacy Policy explains how we collect, use, share, and protect personal information in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Introduction
This Privacy Policy describes our practices regarding the collection, use, disclosure, retention, and protection of personal information. It applies to individuals who visit our website, use our products or services, or interact with us in other ways.
Information We Collect
We may collect the following categories of personal information:
- Personal Identifiers: Such as name, email address, postal address, phone number, and government-issued identification numbers.
- Online Identifiers: Such as IP address, device IDs, and cookie identifiers.
- Commercial Information: Such as transaction details, purchase history, and payment information.
- Biometric Information: Such as voice recordings or other biometric data where necessary for authentication purposes.
- Internet or Other Electronic Network Activity Information: Such as browsing history, search queries, and interaction with our website or services.
- Geolocation Data: Such as your general location based on IP address or more precise location with your consent.
- Professional or Employment-Related Information: Such as job title, company name, and professional contact details.
- Inferences: Such as preferences, interests, and behaviour derived from the information collected.
How We Use Personal Information
We may use personal information for the following purposes:
- Providing Products and Services: To fulfil and manage orders, deliver products or services, process payments, and provide customer support.
- Personalization and User Experience: To tailor our products, services, and communications to your preferences and interests, and to enhance your overall user experience.
- Communication: To communicate with you about our products, services, promotions, and other updates. You may opt out of receiving certain types of communications as explained in Section 7.
- Marketing and Advertising: To send you marketing communications, conduct surveys, and provide personalized advertisements based on your interests and preferences.
- Analytics and Improvement: To analyse user behaviour, gather usage statistics, conduct research, and improve the quality, functionality, and security of our website and services.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
- Protection of Rights and Interests: To protect the rights, privacy, safety, and property of our customers, employees, partners, and the general public.
Legal Basis for Processing Personal Information
We process personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Processing is necessary for our legitimate interests, such as providing and improving our products and services, protecting our interests, and conducting marketing activities. We consider your rights and interests and ensure that the processing is balanced and proportionate.
- Consent: Where required by applicable law, we will obtain your consent before processing personal information for certain purposes. You have the right to withdraw your consent at any time as explained in Section 7.
Sharing of Personal Information
We may share personal information with the following categories of recipients:
- Service Providers: We engage trusted third-party service providers to perform functions and provide services to us, such as hosting, payment processing, data analysis, customer support, and marketing assistance.
- Business Partners: We may share personal information with our business partners when it is necessary to provide you with co-branded products or services, or to conduct joint marketing activities.
- Affiliates and Subsidiaries: We may share personal information with our affiliated companies and subsidiaries for purposes consistent with this Privacy Policy.
- Legal Requirements: We may disclose personal information if required to do so by law or in response to valid requests from public authorities, such as government agencies, courts, or law enforcement bodies.
- Merger or Acquisition: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the relevant third party. We will use reasonable efforts to ensure the receiving party adopts appropriate privacy practices.
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you and obtain a copy of that information.
- Rectification: You have the right to request the correction of inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request the deletion of personal information we hold about you, subject to certain exceptions allowed by law.
- Objection: You have the right to object to the processing of your personal information based on legitimate interests. We will cease processing unless we have compelling legitimate grounds or other legal justifications.
- Restriction: You have the right to request the restriction of processing your personal information in certain circumstances.
- Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and transmit that information to another controller.
- Withdraw Consent: Where we process personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in Section 11.
Marketing Communications and Opt-Out
If you have provided your consent or where allowed by applicable law, we may send you marketing communications about our products, services, promotions, and other updates. You may opt out of receiving these communications by following the instructions provided in the communication or contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications.
Cookies and Tracking Technologies
We and our partners may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities, analyse trends, and deliver personalized content. You can manage your cookie preferences through your browser settings or other tools provided by us.
Data Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no security measure is 100% secure, and we cannot guarantee the absolute security of your personal information.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We will securely delete or anonymize personal information when it is no longer needed.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below:
- info@pinetics.com
- 301 Cubes Commerical Complex,
- Wakad, Pune 411057 INDIA
Sr. Test Engineer
Account Executive (F)
Sales Marketing Manager
General Deputy Manager